candid conversations about software and strategy for the modern enterprise
Episodes
Monday Mar 18, 2019
Monday Mar 18, 2019
Vinnie Mirchandani and I discuss the big themes that came out of his new book SAP Nation 3.0 (pre-order here.) There's plenty to enjoy and unpack in what I think is his best book of recent times.
Monday Mar 18, 2019
Monday Mar 18, 2019
Derek's wondermissive includes Thinking about the social impact - a report on how the UK government is contemplating the inclusion of social metrics in deals. If this is an area you care about then you can provide your feedback here.
the shocking state of Bank of England procurement in The Bank of England needs to modernise ASAP while we also have the UK Government gets tough on digital competition
Thursday Mar 14, 2019
Thursday Mar 14, 2019
Quite the selection today with more retail roundup stories around omnichannel, manufacturing ERP and video marketing advice.
Wednesday Mar 13, 2019
Wednesday Mar 13, 2019
Apologies for missing yesterday's show. I have a good reason - and it was not 'the dog ate my homework' - tune in to find out what happened.
On today's show, we have ECM revista, two important pieces about International Women's Day, apprenticeships, spend management and taxis.
My favorite quote from one of the stories:
I hate the dogma behind modern methodologies. Of course we use Agile but we also use Waterfall. We are “experience led and product centric” with rapid feature iteration, but we also run traditional projects. The question is always, are we improving the customer (passenger and driver) experience and can we do it better and faster? And, by the way, Agile is not always about fast.
Amen brother, amen!
Wednesday Mar 13, 2019
Wednesday Mar 13, 2019
Phil Wainewright, who coined the term XaaS for 'everything-as-a-service' sits down with Tod Nielsen, CEO FinancialForce to discuss the topic. Nielsen provides three examples of customers who are building out their service economies.
It is early days and the vendors are ahead of customers in understanding how XaaS works and what needs to be put in place but this conversation provides a good start to the topic.
Monday Mar 11, 2019
Monday Mar 11, 2019
Derek duPreez provides the words for this show. Links to appropriate content:
How do you solve a problem like identity?
Government-as-a-Platform agenda
We still don’t know how to effectively manage a contract and the Public Accounts Committee released a damning report
Elsewhere, Derek says: If you’re going to read a blog this week, read Richard Pope and James Darling’s Medium post about where we are at in terms of progressing digital government.
Thursday Mar 07, 2019
Thursday Mar 07, 2019
This is a shortened and slightly nuanced version of the 2,500 word opus I penned yesterday on the topic - SAP’s restructuring – Hunger Games, Game of Thrones or both? - there's a lot to digest.
Wednesday Mar 06, 2019
Wednesday Mar 06, 2019
Target goes to prove that its omnichannel strategy is working - and that Stuart was right. Bonus points for this additional story:
Delivering digital growth – how Target’s store-as-hub strategy paid off
Plus an upbeat Salesforce as it targets (sic) $28 billion in revenue.
Then we have the idea of 'gated offerings' as a way of personalizing for customers. Hmmm...I'm a tad skeptical as personalization is very tough to get right.
As an added extra, I talk about this week's reorganization at SAP. The company seems to have taken a strange position on those who stay and those who leave. There is confusion and the picture is not entirely clear. However, I think SAP is making a mistake in some cases. Check my Tweetstream to find out more.
Tuesday Mar 05, 2019
Tuesday Mar 05, 2019
We've had a lot of retail coverage recently. Much of it has been unfortunate.
- Old Navy widens the gap between its omni-channel future and The GAP’s legacy retail present
- Lowe’s and Home Depot – home improvement retailers in search of digital fixing up
- JC Penney CEO – we need to re-establish “the foundations of retail” despite years of digital transformation
- Macy’s – another year, another restructuring, but there are omni-channel retail successes
and our Breaking Bad just has to be seen to be believed
Monday Mar 04, 2019
Monday Mar 04, 2019
Phil Wainewright's XaaS positioning has gained considerable attention in the last year. Here is a precis of his first update to our d·book The XaaS Effect.
Included links are:
XaaS virtuous cycle of engage-monitor-improve.
How Bosch has replaced its old 7-layer hierarchy with a matrix of 54 separate teams of less than a dozen people each and fintech startup Monzo is a showcase for rapid decision-making enabled by its use of Slack. Here too, cross-functional teams have become the norm.
It may be fashionable to demolish hierarchies, but the trend toward flat organizations already faces an academic backlash
Writing in Forbes, Unit4’s Claus Jepsen says Service organizations need to put their XaaS hats on and engage with their customer ecosystem.
If you’re attending UNLEASH19 in London later this month, catch Phil's session at 11:45am on the 20th, when I’ll be speaking on Frictionless Enterprise, Digital Teamwork and the Future of Work. It’s a perfect opportunity to talk XaaS in person!