After 2 days of intense sessions, Jon and Brian get into the issues that bother them about software-driven CX. Top of mind? Creepiness.
Diginomica Episode - #50 - a two-for yet again with more retail, more use cases, some SAP talk and more
Apologies to those who like to think we're regular. It's a taxing time at the moment but the upside is that you get a two-fer and a turkey. What's that turkey thing about? Here's the link. It's priceless.
When I interviewed Alex Shootman, CEO Done Right I had some open questions, based on my review from the beginning of the year. This was my opportunity to get answers. There are useful insights and an update that will prove invaluable for people trying to discover what 'modern work' means and how leaders can make work a rewarding experience.
Vinnie Mirchandani and I discuss the big themes that came out of his new book SAP Nation 3.0 (pre-order here.) There's plenty to enjoy and unpack in what I think is his best book of recent times.
Derek's wondermissive includes Thinking about the social impact - a report on how the UK government is contemplating the inclusion of social metrics in deals. If this is an area you care about then you can provide your feedback here.
Quite the selection today with more retail roundup stories around omnichannel, manufacturing ERP and video marketing advice.
Apologies for missing yesterday's show. I have a good reason - and it was not 'the dog ate my homework' - tune in to find out what happened.
On today's show, we have ECM revista, two important pieces about International Women's Day, apprenticeships, spend management and taxis.
My favorite quote from one of the stories:
I hate the dogma behind modern methodologies. Of course we use Agile but we also use Waterfall. We are “experience led and product centric” with rapid feature iteration, but we also run traditional projects. The question is always, are we improving the customer (passenger and driver) experience and can we do it better and faster? And, by the way, Agile is not always about fast.
Amen brother, amen!
Phil Wainewright, who coined the term XaaS for 'everything-as-a-service' sits down with Tod Nielsen, CEO FinancialForce to discuss the topic. Nielsen provides three examples of customers who are building out their service economies.
It is early days and the vendors are ahead of customers in understanding how XaaS works and what needs to be put in place but this conversation provides a good start to the topic.
Derek duPreez provides the words for this show. Links to appropriate content:
We still don’t know how to effectively manage a contract and the Public Accounts Committee released a damning report
This is a shortened and slightly nuanced version of the 2,500 word opus I penned yesterday on the topic - SAP’s restructuring – Hunger Games, Game of Thrones or both? - there's a lot to digest.