{"store":{"baseInfo":{"podcastTitle":"diginomica","slug":"diginomica","podcastDescription":"conversations about software and strategy for the modern enterprise","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/715212/PODCASTS_logo_main.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/715212/PODCASTS_logo_main_1200x628.jpg?s=b1c55ab949cf153fd2b3d4b160e6b455&e=jpg","podcastUrl":"https://diginomica.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/diginomica/feed.xml","theme":"frontrow3","podcastDeepLink":"https://www.podbean.com/pu/pbblog-cxhi5-ae9cc","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":5,"gmtAdjustment":"GMT-08:00","useDaylightTime":1,"value":-8,"text":"(GMT-08:00) Pacific Time (US & Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/Los_Angeles"},"podcastDownloads":13946,"totalEpisodes":103,"showComments":false,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"diginomica","engagementStatsBaseUrl":"https://d1.podbean.com/webplayer_engagement?u=67bb2d597d150794b20c6fd1","shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-cxhi5-ae9cc-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fdiginomica.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog715212%26podcastIdTag%3Dcxhi5&dfl=https%3A%2F%2Fdiginomica.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/3mk5YASXuYeJasMSOQ0Yyg","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Lato"},{"id":"SecondaryFont","val":"Lato"},{"id":"PlayerColor","val":"#2baf9e"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#ffffff"},{"id":"BackgroundImage","val":"https://fastfs1.podbean.com/themes/FrontRow/images/detail_banner_v1.jpg"},{"id":"BackgroundImageForMobile","val":null}],"episode-list":[{"id":"EpisodeListType","val":"list"},{"id":"EpisodesPerPage","val":10},{"id":"EpisodeStats","val":"show"}],"navigation":[{"id":"NavigationFontColor","val":"#FFFFFF"},{"id":"NavigationBackgroundColor","val":"#000000"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/5n0LYhqGugG","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-MX0ONCW5FLG","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"Copyright 2014-19 . All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":"https://www.podbean.com/site/podcatcher/index/blog/5n0LYhqGugG","showFeed":true,"showTopBar":true,"enableWebSiteLike":true,"organizationName":null,"organizationPageLink":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://diginomica.podbean.com","apiCommonParams":{"t":"67bb2d59","clientSignature":"1f648cfa995aae7932349ecec3b26402","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":null,"commentsTotalPage":null,"commentsPage":null,"commentEpisodeId":null,"episode":{"id":"pb11334714","idTag":"6h85r","title":"Diginomica Episode #58 - Phil Wainewright in conversation with Tom Keiser, COO Zendesk","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog715212/PODCAST_logo_event_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog715212/PODCAST_logo_event_1200x628.jpg?s=6ac7655d8f3a9b2f39e4a84994105152&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog715212/PODCAST_logo_event.jpg","previewContent":null,"content":"

Phil Wainewright gets up close and personal with Tom Keiser, COO Zendesk in a wide-ranging discussion about the world of in-store retail technology, the challenges some firms experience and how this dovetails to XaaS.

","publishTimestamp":1554472375,"duration":918,"mediaUrl":"https://mcdn.podbean.com/mf/web/e5ywfx/Episode_57_-_Zendesk_PWW_mixdown.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-6h85r-acf43a","likedCount":1,"deepLink":"https://www.podbean.com/ew/pb-6h85r-acf43a","transcriptUrl":null,"permalink":"/e/diginomica-episode-57-phil-wainewright-in-conversation-with-tom-keiser-coo-zendesk/","downloadLink":"https://www.podbean.com/site/EpisodeDownload/PBACF43A6H85R","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":114,"status":"publish","hasMoreContent":false,"chaptersUrl":null,"explicit":false},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-6h85r-acf43a","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false},"episode":{"id":"pb11334714","idTag":"6h85r","title":"Diginomica Episode #58 - Phil Wainewright in conversation with Tom Keiser, COO Zendesk","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog715212/PODCAST_logo_event_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog715212/PODCAST_logo_event_1200x628.jpg?s=6ac7655d8f3a9b2f39e4a84994105152&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog715212/PODCAST_logo_event.jpg","previewContent":null,"content":"